How do I order products on this website?
Go to one of the top menu item called "Lebkuchen & Pastries" or "Ornaments & Gifts" to view products available in each category. Or use the "Search" box in the top right corner of the site and enter the item # or name (or part of the name!) of the item you are looking for and press Enter.
Then click on the product you would like to buy to see more information and to be able to click on the red "Add to Cart" button to add it to your order. Then you can continue shopping through the top menu items and adding to your cart.
When you are done shopping, click on the picture of a shopping cart (top right corner of the website). This will bring you to the Check Out page where you can enter as a guest or set up an account. Now the site will walk you through the Check Out and let you choose to ship the products to yourself or to a different shipping address and to choose how you would like to pay - Visa, MasterCard or PayPal.
How much does it cost to ship my order?
See details in "FAQ's about Shipping".
This website is frustrating me - can't I just talk to someone in person?
Absolutely - we love talking to you in person! Call us at Toll Free 1-800-309-5559.
When will my credit card or PayPal account be charged?
When you order something on this website your credit card or PayPal account is charged immediately. Your payment information is secure - even we can't see your credit card or account numbers.
How do I know if my order went through?
You will receive an Order Confirmation email immediately after completing your order. If you don't see the email please check your Junk folder.
How long will it take for my order to be shipped?
If your order only contains items that are currently in stock then your order will be packed and shipped from our warehouse in 2-3 days. If your order contains Pre-Order items then the whole order will be packed when all items have arrived in our warehouse from Europe. Click here for more information about Pre-Orders.
You are always welcome to call Tamara or Elizabeth for more info at 1-800-309-5559.